Travtus plus Twilio
Text is how residents and prospects actually reply. Connecting Twilio brings those conversations into the same context as the ledger and the inbox, and lets your agents answer on the channel people are already using.
- SMS and MMS conversations, inbound and outbound
- Answer resident and prospect texts around the clock, in your voice
- Call records and voice transcripts
- Escalate to a person the moment a conversation needs one
- Delivery, response and timing signals
- Score every conversation for quality and outcome
- The number and campaign each conversation came through
- Send the follow-up a workflow decided was needed
What teams do once this is connected
- QUERYESA requests pending resolutionAsk which ESA or reasonable accommodation requests are open, how long they have been open, and which require escalation.Compliance, Legal & Risk
- FEATUREResident Experience ScoreScores every resident interaction on whether the resident's problem was actually solved - resolution, effort required, and tone - rather than whether a checklist was followed. Rolls up to community and portfolio level.Leasing & Resident Experience
- ACTIONCoaching Trigger WorkflowWhen an employee's score drops below threshold, schedules a coaching session, attaches the flagged interactions, and sends the manager a pre-read - automatically.People & Performance
- QUERYWhich residents are at riskAsk which residents are most likely to miss next month's payment - ranked by risk score with supporting signals.Finance & Revenue
- FEATUREChurn Risk by RegionAggregated move-out risk by region, market, and portfolio - updated daily from resident-level signals.Executive & Asset Management
- ACTIONUndocumented Process DiscoveryMines operational guides from how work is actually done, for the processes that were never written down - rather than from existing documentation or the memory of whoever is still in the role.Operations
- How do I connect Twilio to Travtus?
- Twilio is a connection you turn on rather than a build. You authorize it, choose what is in scope, and it starts feeding context - there is no integration project and no engineering ticket in between.
- What does Travtus not read from Twilio?
- Whatever you do not put in scope. You choose what is connected - Travtus reads what you point it at and nothing else, and you can change that at any time.
- Can I connect Twilio if we also run Gmail?
- Yes. Twilio and Gmail are separate connections and most operators run several - the point of connecting them is that the answer draws on all of them at once rather than one at a time.
See it on your own data
The fastest way to know what this is worth is to watch it answer a question you already have.
