Scores: Cut Through the Noise
Most operational decisions are made with incomplete information. Surveys are retrospective. Manual monitoring can miss a lot of what happens.
Scores analyze every interaction automatically and surface the signals that matter across residents, teams and communities. Describe what you want to measure in plain English and the platform builds it.
See it in Practice
Scenario: Create a move-out risk score to predict the likelihood of a resident not renewing their lease based on behavior patterns, complaints and more.
Popular Score Examples
Customer Experience Score
A daily view of how every resident and prospect is feeling based on their interactions across every channel.
Community Score
Tracks overall resident experience at each property by combining engagement patterns and satisfaction signals across the portfolio.
Talent Score
Measures how every team member is performing based on conversation quality, resolution rates and resident feedback.
Conversation Score
Scores every resident interaction for quality, empathy and resolution automatically, replacing the need for manual QA.
Leasing Effectiveness Score
Shows leasing team performance across prospect engagement, response quality and conversion from inquiry to lease.
Payment Risk Score
Estimates the likelihood of delayed or missed payments using historical payment behavior and communication signals.
The Benefit of AI-native Scores
Built from all your connected data
Scores draw from every connected data source including conversational, transactional, knowledge and ecosystem data to give a complete picture of what is happening across your operation.
Your scores are your IP
Every score you create is unique to your organisation. It is never shared with other operators and remains your intellectual property.
Any score you need
Define a new score for any entity in plain English. The platform builds the scoring model. No engineering required.
Connected across the platform
A score is not just a number. It is an active signal that connects to the rest of the platform, triggering actions, powering other features and feeding your wider data infrastructure automatically.
Feeds into your wider data infrastructure
Scores write back to Snowflake and any downstream BI tool automatically so your existing systems benefit from the intelligence without manual exports.
Always included: Trends & Actions
Scores continuously measure the outcomes that matter most to your business. As those scores change the platform identifies emerging trends and suggests tailored actions and coaching for your teams and AI agents.
See Scores in Action
FAQ
What is a score in the Travtus Everyday(AI)™ Platform?
A score is an automatically generated signal built from your connected data. It measures any aspect of your operation in real time across resident experience, team performance, community and portfolio health. Scores update continuously so teams always know where to focus without manual monitoring or periodic surveys.
Can we build our own scores?
Any team member can define a new score for any entity in plain English. Describe what you want to measure and the platform builds the scoring model from your connected data. No technical knowledge or engineering support is required.
How are scores different from surveys or mystery shops?
Surveys and mystery shops capture only a fraction of what is actually happening across your teams and communities. Scores analyze every interaction automatically in real time across your entire portfolio so nothing gets missed and no manual review is required.
How do scores fit into the broader Travtus Everyday(AI) Platform?
Scores are one of several capabilities enabled by the Travtus Everyday(AI) Platform. Because the platform already understands your data and business context every new score builds on the same foundation. As you expand into new use cases the value of the platform continues to grow.