Platform Module
Scores: Turning everyday interactions into operational intelligence.
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Advanced models analyze every interaction instantly.
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Smart scores provide clear signals of team performance, customer experience, and community health.
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Cut through the noise and focus on the residents, teams, or issues that need your attention most.
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Customer Experience Scores
offer daily insights into how residents and prospects are feeling.
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Community Experience Scores
reflect the overall resident experience at each property.
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Talent Scores
individual team members’ performance based on conversation quality.
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Conversation Scores
measure the quality and outcome of each resident interaction.
Know how your customers are really feeling with Customer Experience Scores.
Get daily updates on how residents and prospects are experiencing life in your communities. Proprietary scores are calculated using a variety of factors, including frequency, topic, and outcome, giving you a clear view of each customer’s engagement and satisfaction.
Key Benefits:
Improve leasing and renewals with realtime insight
Focus teams where it matters most to maximize satisfaction
Save 1 in 4 at-risk customers with timely intervention
Track performance across every property with Community Scores.
Get a weekly view of resident experience across your communities. Community Scores reflect engagement patterns to highlight what’s working and where support is needed. This helps you stay focused on what matters most.
Key Benefits:
Act fast with clear trends that show when and where to focus
Use real data to guide best practices and drive consistency
Benchmark a community vs. the company and industry
Understand team performance at a glance with Talent Scores.
See how individuals are performing across your teams. Talent Scores highlight top performers, surface those who need support, and make it easy to compare performance across peer groups. Use it to focus coaching, development, and recognition where it counts.
Key Benefits:
Clear visibility into team performance
Benchmark talent against peers with ease
Easily spot where to focus learning and development
Measure the quality & outcomes of every resident interaction with Conversation Scores.
See how every interaction is performing across the customer lifecycle. These scores are based on quality, resolution and experience giving teams a clear view of what’s working, while highlighting interactions that need attention. No surveys or mystery shops required.
Key Benefits:
Get a clear view of conversation quality across your team
Quickly spot best practices and areas for improvement
Improve performance through coaching and self development
Ready to Transform Your Data?
Drive better outcomes with Scores — included in the Essential plan with more must-have tools