Our User Stories
Hear Directly from Our Everyday Explorers
Learn about the best ways to use the platform directly from our users.
How do we serve our residents better if we don’t know what’s bothering them? This is a good way for us to get some deep-seated insights.
Mike Gomes
Chief Experience Officer, Cortland
Everyday Explorer since February 2024
We found a lot of great benefit from the Gateway, which is reading all of our data points and allowing us to make very concerted efforts on where we need to focus attention and where we're seeing the most volume of either asset challenges or asset opportunities, as well as what we're seeing with our customers, what they're asking us and what they need from us.
Whitney Kidd
Senior VP of Innovation and Technology, Preiss
Everyday Explorer since September 2024
I use the Explore feature within the Travtus Gateway to help me gain critical insights into demand patterns and trends.
Specifically, I leverage Explore at both the portfolio and community levels. This allows me to identify opportunities for strategic pricing adjustments, optimize inventory allocation, and ultimately, maximize revenue performance across our entire portfolio.
For example, I can use Explore to pinpoint emerging trends in specific communities and proactively adjust pricing strategies to capitalize on increased demand or identify underperforming communities and implement targeted promotions to drive occupancy. The ability to analyze data at this granular level is invaluable for making data-driven decisions that impact our bottom line.
Travis Millner
Director of Revenue Management, Continental Properties
Everyday Explorer since August 2024
It’s a helpful tool, but also satisfying to use.
I really enjoy using the Gateway. It’s a helpful tool, but also satisfying to use. Helpful in the sense that it gets me up to speed quickly and easily, often while a resident is still “introducing” their concern, not knowing that I’ve already explored their entire life story as a resident with us. I often spend over 90% of calls listening, rather than speaking, especially early in the call.
Now, my time listening is spent reviewing helpful data in the gateway, as opposed to attempting to piece together a disjointed story being told from a skewed perspective.
Micah Dean
Customer Relations Manager, Cortland
Everyday Explorer since June 2024
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