Travtus plus Google Reviews
Reviews are the part of your reputation a prospect reads before they call. Connecting Google Reviews means you see what is being said across every property, and answer it in a voice that sounds like your business.
- Reviews and ratings across every property listing
- Draft responses in your house voice, ready for approval
- Review text, sentiment and recurring themes
- Spot the operational problem a run of reviews is describing
- Response status and time to respond
- Alert the right manager when a review needs a person
- Movement in rating over time and by site
- Report reputation alongside the operations that drive it
What teams do once this is connected
- QUERYReputation trend for community XAsk how review sentiment has trended for a specific community over the past 90 days - and what the most frequently mentioned themes are.Leasing & Resident Experience
- FEATURECommunity Reputation ScoreComposite reputation score per community - derived from review sentiment, volume, recency, and platform - updated continuously.Leasing & Resident Experience
- ACTIONNegative Review AlertTriggers an alert to the community manager when a review below threshold is posted - with context and a suggested response.Leasing & Resident Experience
- ACTIONReview Response WorkflowDrafts a response to every new review using community context and brand guidelines - routes for approval before publishing.Leasing & Resident Experience
- How do I connect Google Reviews to Travtus?
- Google Reviews is a connection you turn on rather than a build. You authorize it, choose what is in scope, and it starts feeding context - there is no integration project and no engineering ticket in between.
- What does Travtus not read from Google Reviews?
- Whatever you do not put in scope. You choose what is connected - Travtus reads what you point it at and nothing else, and you can change that at any time.
- Can I connect Google Reviews if we also run Reputation?
- Yes. Google Reviews and Reputation are separate connections and most operators run several - the point of connecting them is that the answer draws on all of them at once rather than one at a time.
See it on your own data
The fastest way to know what this is worth is to watch it answer a question you already have.
