Travtus plus Reputation
Reputation consolidates what residents and prospects say about you across the places they say it. Connecting it puts that feedback next to the operational record, so a rating movement can be traced to the thing that caused it.
- Reviews and ratings across connected listing sources
- Trace a reputation movement back to an operational cause
- Survey responses and resident sentiment
- Route feedback that needs a person to the person who should see it
- Themes and topics across feedback
- Draft responses consistent with your house voice
- Response activity and outcomes
- Report sentiment alongside the work that changed it
What teams do once this is connected
- QUERYReputation trend for community XAsk how review sentiment has trended for a specific community over the past 90 days - and what the most frequently mentioned themes are.Leasing & Resident Experience
- ACTIONReview Response WorkflowDrafts a response to every new review using community context and brand guidelines - routes for approval before publishing.Leasing & Resident Experience
- FEATURECommunity Reputation ScoreComposite reputation score per community - derived from review sentiment, volume, recency, and platform - updated continuously.Leasing & Resident Experience
- ACTIONNegative Review AlertTriggers an alert to the community manager when a review below threshold is posted - with context and a suggested response.Leasing & Resident Experience
- How do I connect Reputation to Travtus?
- Reputation is a connection you turn on rather than a build. You authorize it, choose what is in scope, and it starts feeding context - there is no integration project and no engineering ticket in between.
- What does Travtus not read from Reputation?
- Whatever you do not put in scope. You choose what is connected - Travtus reads what you point it at and nothing else, and you can change that at any time.
- Can I connect Reputation if we also run Google Reviews?
- Yes. Reputation and Google Reviews are separate connections and most operators run several - the point of connecting them is that the answer draws on all of them at once rather than one at a time.
See it on your own data
The fastest way to know what this is worth is to watch it answer a question you already have.
