AI Resident Comms That Don't Feel Like a Bot
Residents don't leave because you use a property management chatbot AI assistant. They leave when they feel ignored. Tone and the right human handoff are everything.
Resources
Resident Experience & Communications
Understand residents, respond consistently across every channel and convert more leads.
Resident Experience & Communications
Resident Experience & Communications
Catch Resident Complaints Before They Become Bad Reviews
The gap between a private complaint and a public one-star review is where retention is won. Online reputation management for apartment communities starts before the review.
Resident Experience & Communications
Are resident portals effective?
Resident portals are an excellent placeholder to direct basic workflows but in order to truly get value from technology, you need solutions that can account for and react to the complexity of managing properties.
Resident Experience & Communications
Customer Experience in Real Estate needs Tech
Powered by open data, big data tools consolidating information from across your business and AI tools that offer customer centric experience
Resident Experience & Communications
Transforming Customer Support to Customer Success for Multifamily Operators
Resident support should not be treated as the unwanted consequence of having a client. It is a window into an opportunity to be better and gain a competitive advantage.
Resident Experience & Communications
Want better leads? Turn the funnel upside down
The operator need not cast a wide net but instead turn their funnel upside down and focus on their existing residents to build very targeted messaging and campaigns to attract a truly qualified lead.
Resident Experience & Communications
Printing & Connectivity : The hidden service
Travtus and Wiredscore teams combine conversational intelligence and best practices, to highlight the need and operational impact from connectivity support demanded by residents.
Resident Experience & Communications
Automate resident support using machine learning and email
On average, the industry gets 35 emails per 100 units every month from customers needing support. The right machine learning platform can help solve this problem.