Travtus + BH: Empowering Teams with AI Driven Exploration

BH Management Services™, one of the nation’s premier property management platforms in multifamily, student, and single-family housing, has built a reputation for using data with purpose. That commitment has guided a clear strategy: reduce gatekeeping, make insights accessible, and ensure that information drives meaningful action across the business.

With BH Fusion+®, they built an internal platform that brought together operational, financial, and performance data into a single environment. This gave teams a shared foundation for visibility and decision-making across the enterprise.

As the business evolved, BH saw an opportunity to go further. They recognized that the true impact of data comes from making it usable. The goal was to shorten the distance between questions and answers, and to make it simpler for teams to engage with the information behind their decisions.

That vision led to a partnership with Travtus.

Developing an Embedded Capability Together

This wasn’t just a deployment. It was a use case made possible by the Travtus platform. BH and Travtus partnered closely to design a smarter way to bring intelligence into everyday operations, and the platform provided the foundation to make it happen quickly and effectively. At the heart of that effort was Explore, the platform’s conversational interface that allows users to ask questions, build trends, set alerts, and generate reports. Travtus worked with BH to embed Explore directly into BH Fusion, so teams could access its capabilities from within the systems they already use.

Built through simulations and live testing, Explore behaves like a data analyst behind the scenes. It connects information across systems, runs complex queries in real time, and surfaces insights that were once buried across hundreds of tables. Responses include written summaries with key data points, along with charts and trend lines that help teams understand results quickly and use them with confidence.

The platform also unifies BH's various data sources. In addition to the core dataset unlocked by Travtus, teams can now connect their own files and data warehouses. This allows them to search through operational data, documents, and communication records in a single environment. Everything lives in one place, making it easier to work with context.

“Travtus is an AI vendor with multifamily knowledge and a product that was similar to what we wanted to build. So it really felt like a win-win.”

— Katelin Smith, Vice President of Data and Analytics

Putting Insight into the Hands of Every Analyst

BH rolled out the Explore functionality across the organization in waves, giving access to its 2,800 employees and turning everyday explorers into analysts. From day one, teams could ask questions in plain language and get answers within seconds, all within the systems they already use. What once required dashboards, coordination, or technical support now happens in just a few steps.

To support adoption, training was built around how teams actually work. Instead of templates, the project sponsors shared examples based on actual queries and outcomes. A regional leader might want to check occupancy at a specific community. A portfolio lead may compare performance across markets. These examples helped users quickly understand the kinds of questions they could ask and how the tool fit into their daily routines.

The result is that intelligence is now embedded in everyday work. Support teams can respond faster. Asset managers can explore data directly. Team members are equipped to move from question to clarity with speed, without relying on technical skills or waiting for reports.

According to Smith, “The explanation of the KPIs and team members have been spot-on and perfectly worded to help our team members understand why they are important. So exciting.”

The table highlights example questions by role, recognizing that teams often explore similar topics across functions.

Who uses it	Questions asked
Data Analytics Leaders	What percentage of communities have rolled out a new program this year? What is the lead to tour ratio for april 2025? How many leases do we need to reach our budgeted occupancy in the next 30 days?
Analysts	What percentage of homes were made ready in 30 days or less? What percentage of concessions are recurring? Which communities have the highest occupancy in the last 30 days?
Asset Managers	Do any of our communities have above average expiration risk in Q4? Which markets have had to spend more than budgeted on capital improvements?” Which markets show an increase in renewal retention?

A Model for Empowered Exploration

BH is recognized across the industry for doing what is right. Their approach to transformation is grounded in data and guided by a clear commitment to innovation. By making exploration part of daily practice, BH is setting a standard for how the industry will work in the future.

That progress was made possible through a strong partnership. From the beginning, both Travtus and BH teams worked together with consistency and focus. Priorities were shared, decisions were practical, and the process stayed closely aligned to the needs of BH operations.

The result is a more connected and intelligent operating model that delivers greater speed, clarity, and alignment across teams.

Travtus is proud to support BH in building a company where insight flows through everyday work and intelligence powers action at every level.