Customer Satisfaction.
Improve issue resolution times to deliver a better customer experience
Weekly reports with customer analytics and community benchmarking help you decide what to prioritise.
Receive resident journey feeds with summaries of every interaction, including at-risk customer profiles to prevent attrition.
Our innovative models and expertise can help you to:
Improve the speed to offering a better experience to all customers, including residents and prospects, with our single stack platform that can be deployed to multiple properties at the same time.
Mitigate reputation risk by addressing customer escalations quickly, with proactive notifications that show you which customers are having a bad experience.
Understand resident sentiment by receiving notifications about which customers are happy, via kudos, and any customer complaints.
Reduce customer attrition by proactively monitoring at-risk customer profiles as well as any trending customer concerns .
Get in touch with us.
Explore More Solutions
-
Cost Transformation
Gain actionable insights, frameworks, and built-in KPI tools to help maximise the effectiveness of your strategy plans.
-
Employee Productivity
Leverage our first-hand insights and solutions to boost efficiency while improving employee retention.
-
Third Party Management
Be a stable asset for your investors with operational insights using models trained specifically for the Real Estate industry.