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Urban American leads the way for AI in NYC

Adam automates resident calls for the largest multifamily building in the US

Adam is available to our residents 25/8 and can virtually assist an infinite number of customers at a time. The confidence that a service is available to help your customers address at least 80% of their issues in the first grab is priceless value to quality-service oriented operator.
— JAMES EISENBERG , PRESIDENT (Urban American)

THE CHALLENGE

Urban American is one of New York City’s largest landlords. With over 6000 units owned and managed, it has a challenge of managing properties at mammoth scale. Urban American owns and operates the largest Multifamily property in American in partnership with institutional investor Brookfield and aims at providing best in class service to its residents while improving returns by adopting cutting edge technology.

  • Apply AI to automate work order dispatch

  • Improve turn around time for onsite super

  • Improve customer satisfaction

  • Offer multiple channels of communication

  • Provide after hour service channels

  • Improve Net Operating Income

THE IMPACT

ADAM establishes accountability on all sides. Over the course of the year, this can save us hundreds of thousands of dollars in lost productivity, which means more money to invest back into the property.”
— JAMES EISENBERG , PRESIDENT (URBAN AMERICAN)