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Cluttons bring 24/7 service to tenants using ADAM

Adam helps Cluttons achieve higher tenant satisfaction and service standards

Customers no longer expect to fit into business’ processes, they want to get in touch when they want by the most responsive means that they choose and this is never truer than in the property management space.
— SARH ATKINS, CHIEF MARKETING OFFICER (CLUTTONS)
Adam at Park House at Welwyn Garden City

Adam at Park House at Welwyn Garden City


THE CHALLENGE

Cluttons traces its roots back to 1765 as early pioneers in property and land agency business. The firms foundations are based on its history but also on its constant reinvention towards contemporary times. The culture at Cluttons embraces innovation and aims to be at the forefront of challenging the status quo to help clients get the most out of their property materially, financially and emotionally. The challenge set for Adam was to demonstrate the abilities of Artificial Intelligence for the property management business

  • Apply AI to property operations

  • Adopt technology in collaboration with existing property managers

  • Improve customer satisfaction

  • Offer multiple channels of communication

THE IMPACT

Working with ADAM and the team has allowed us to learn about the properties we manage but most importantly the people who live within them. With the day to day interactions being reduced with ADAMs support the team are starting to be freed up to provide enhanced customer service.
— SARH ATKINS, SARH ATKINS, CHIEF MARKETING OFFICER (CLUTTONS) (CLUTTONS)